سياسة الاستبدال و الاسترجاع

Return Policy: 1- All purchased pieces bought from Jawad Al-Arbash Gold and Jewelry, and before leaving Al-Arbash, for shipping to the customer and during the shipping process and upon receipt by the customer (the buyer), they must have special cards or stickers belonging to Jawad Al-Arbash Gold and Jewelry, and on each piece of jewelry (ring, bracelet, necklace, earring, pendant, chain, bridle, ...... etc.), and this is considered the buyer's approval and knowledge of this before completing the purchase. Once cut, damaged, or tampered with any of these cards or stickers, the return policy is considered canceled for this transaction and all purchases made with it. 2- *If you receive an incorrect product, or if the product received is damaged or defective, or if you simply wish to exchange the product for any reason, you can return the product within one day and exchange the product(s) with re-shipment within one day from the date of receiving the product, and the buyer bears the cost of shipping the piece and returning it to the store. 3- *Returns are only accepted in case of a manufacturing defect and exchanges within only one day after the buyer receives the shipment. We will not accept any exchanges if Jawad Al-Arbash Foundation sees that there is one or more reasons preventing the exchange. 4- *In case of exchange, your new purchases must be of equal or greater value than the exchanged pieces, and the buyer will pay an additional 2% of the purchase value as administrative fees for exchanging the pieces to be exchanged in each exchange process, noting that the number of allowed exchanges at Al-Arbash is only once, and an exchange will not be counted if there are any technical manufacturing defects in the purchased pieces or if pieces are sent from Al-Arbash to the buyer that are not agreed upon. 5- *If the customer ships purchases to Jawad Al-Arbash, and for the purpose of exchange, and we find any of the reasons that cancel the exchange process (mentioned above) or other reasons not mentioned that are caused by the buyer, they will be shipped back to the customer after informing him and after he pays the shipping costs and administrative expenses which amount to 2% of the purchases. 6- *Once we finish examining the returns and approve their return, the (credit intermediary) will be notified to refund the amount paid for this product(s) to the account paid by Jawad Al-Arbash, excluding applicable taxes or import fees, if any, and the initial delivery charges. 7- *The amount will not be refunded in cash to the customer by Jawad Al-Arbash for health reasons, and no purchases will be exchanged if part of the purchase involved a member of the body such as the throat, crisis (nose, navel, lips)..... etc. 8- If there is a pricing error for the product, the store management has the right to cancel the order without returning to the customer and refund the full amount to the customer. 9- If the product is unavailable in stock, the order will be canceled without returning to the customer and the full amount will be refunded. 10- Upon receiving the product, verify the correct size immediately; if a different size is received, contact customer service directly for exchange within only one day after the buyer receives the shipment.